This notice explains what happens to personal information you give through drabraham.org, or that is collected automatically while you use it.
It covers this website only. If you are seen as a patient, the clinical records created during your care are held separately, under the arrangements of the hospital where you are seen — Spire Nottingham Hospital or Spire Leicester Hospital — and are governed by their own privacy notices and by professional confidentiality rules. Nothing you submit through this website forms part of your medical record.
Who is responsible for your information
Dr Abraham Neduvamkunnil, Consultant Paediatrician, is the data controller for the personal information described in this notice. You can reach the practice team at drabraham.paediatric@gmail.com or on 07306 438709 with any question about how your information is used, or to exercise any of the rights set out below.
What we collect, and why
When you send an appointment request or enquiry
The form on our contact page asks for your name, your child’s name, your email address, your phone number, your preferred consultation location and a short description of your enquiry. We use this only to answer you and to arrange an appointment.
Please keep the message brief and do not include detailed medical information in the form. The form is a convenient way to make contact, not a secure clinical channel.
What you send is stored in the practice’s contact system, which runs on this website’s own platform, and a copy is emailed to the practice so that someone sees it.
When you email or telephone us
We keep what you send us, and a note of the conversation where one is needed, so that we can deal with your enquiry and keep track of what has been agreed.
While you browse the site
If — and only if — you accept cookies, the site records which pages you visit, how long you spend on them, how far you scroll, the page that sent you here, and a short code derived from your browser and screen settings that lets us recognise the same device on a later visit. This tells us which pages are useful and which are not. It is not used to identify you by name, it is not combined with anything you send through the form unless you later identify yourself, and it is not sold or shared with anyone for their own purposes.
If you decline, none of this is recorded and anything previously stored on your device by the site is removed.
Cookies and similar storage
Nothing is stored on your device until you choose. The banner you see on your first visit sets one of the following:
- Your choice itself — remembered so you are not asked again.
- A visitor code, kept for up to a year, if you accepted — so repeat visits can be counted as one person rather than several.
- A session code, which lasts until you have been inactive for half an hour.
You can clear these at any time through your browser’s settings, which will also bring the banner back so you can choose again.
Some pages embed content from other organisations — videos from YouTube and our reviews from Doctify. These are loaded in a way that avoids advertising cookies, but once you play a video or interact with the reviews, that organisation may set its own storage under its own privacy policy.
Our lawful basis
For answering enquiries and arranging appointments, we rely on taking steps at your request before entering into a contract, and on our legitimate interest in running the practice and responding to people who contact us. For the optional analytics described above, we rely on your consent, which you can withdraw at any time. Where you tell us something about a child’s health in the course of making an appointment, we treat it as health information and handle it only as far as is necessary to provide care.
Who else sees it
We do not sell your information, and we do not share it with anyone for their own marketing. It is handled by:
- The Web Guys, who build and look after this website and the contact system behind it. The site and its database are hosted in the United Kingdom.
- Postmark, which delivers the notification emails the website sends. Postmark is based in the United States, so those emails pass outside the UK; the transfer is covered by the data-protection safeguards in its processing terms.
- Our professional advisers and insurers, and anyone we are required to tell by law or by a regulator.
How long we keep it
Enquiries that do not lead to an appointment are kept for two years and then deleted. Where an enquiry does lead to care, the correspondence is kept alongside the clinical record and follows the retention rules that apply to it. Analytics records are kept for two years.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it if it is wrong, ask us to delete it, ask us to restrict what we do with it, object to our using it, or ask for it in a portable form. Where we rely on your consent, you can withdraw it at any time without affecting what was done beforehand. Email drabraham.paediatric@gmail.com and we will respond within one month.
If you are not happy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we have the chance to put it right.
Changes to this notice
If we change how the website uses personal information we will update this page and change the date at the top.